Shipping Policy – Effective January 7, 2025
Introduction
At GameSuri, we aim to offer our customers a hassle-free and reliable shipping experience. Our Shipping Policy outlines the shipping options, processing times, and other important information to ensure that you know exactly what to expect when placing an order on gamesuri.com.
1. Shipping Options and Rates
We offer various shipping options to cater to your needs, including standard, expedited, and express shipping. Shipping rates are calculated based on the size and weight of your order, as well as your delivery location. Please review the shipping options during checkout for exact pricing.
- Standard Shipping: Typically takes 5-7 business days for delivery within the United States.
- Expedited Shipping: Estimated delivery time is 3-5 business days within the U.S.
- Express Shipping: Delivery within 1-3 business days for urgent orders.
- International Shipping: We offer international shipping to select countries. Delivery times vary depending on your location, and additional customs duties or taxes may apply.
2. Order Processing Time
- Processing Time: Orders are processed 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
- Order Confirmation: Once you place an order, you will receive an order confirmation email with details of your purchase and an estimated shipping date. After your order is shipped, you will receive a tracking number to monitor the status of your shipment.
3. Shipping Restrictions
- Shipping Addresses: We ship to addresses within the United States and internationally to select countries. For international orders, please note that customs duties, taxes, and import fees may apply, and you are responsible for those costs.
- P.O. Box and APO/FPO Addresses: We do accept orders for P.O. Box and military addresses, but shipping times may be longer.
4. Tracking Your Order
Once your order has been dispatched, we will provide a tracking number via email. You can use this tracking number to check the status of your shipment on the respective carrier’s website. We recommend tracking your order to stay updated on the estimated delivery time.
5. Delivery Time
- Domestic Deliveries: Delivery times vary depending on your location and the shipping option selected. The estimated delivery time will be displayed at checkout.
- International Deliveries: International delivery times vary based on the destination country and the shipping method chosen. Customs delays may also affect delivery times.
6. Shipping Delays
While we strive to ensure timely delivery, external factors such as weather conditions, holidays, or shipping carrier issues may result in delays. GameSuri is not responsible for any shipping delays caused by these external factors. If you experience a delay in delivery, we recommend contacting the carrier directly for more information.
7. Shipping Costs
Shipping costs are calculated during checkout based on the delivery address, shipping method, and weight of the products. We offer free standard shipping on orders over a certain value, which will be displayed on the website and during checkout.
8. Lost or Damaged Shipments
- Lost Items: If your order is lost during transit, please contact us immediately. We will assist in locating your shipment or initiate a claim with the shipping carrier.
- Damaged Items: If you receive a damaged item, please contact us within 48 hours of receiving the product. We will help resolve the issue by either sending a replacement or issuing a refund.
9. International Orders
International shipping may be subject to customs duties and taxes, which are the responsibility of the buyer. GameSuri is not liable for any customs delays, taxes, or fees. Please check your local customs policies before ordering.
10. Contact Us
For any inquiries regarding shipping, please contact us:
- Email: info@gamesuri.com
- Hotline: (803) 827-1710
- Address: 528 Old Trail Rd, Beech Island, South Carolina
- Website: gamesuri.com
We strive to provide excellent customer service and to ensure your order reaches you in a timely manner.